Payment System Setup
Shipping System Setup
General Support Documents
Frequently Asked Questions
This page covers our clients most Frequently Asked
Questions - and the answers.
If you have a question which is not covered here
please let us know
and we'll answer your question and add it to this page for future
Why can't I just
create my own website ?
You can, many company web sites are home grown - however be prepared
to spend a lot of time reading and learning. A web site is a little like
an iceberg - the visitor sees the visible part but underlying this are a
great many factors such as browser compatibility, graphic optimizations,
search engine optimization and a dozen others. Unless you understand
these factors the web site that looks great on your own PC could look
totally different or even not work at all on a visitors PC. Back
How do I transfer my domain to
Earth Skater and how much does it cost ?
You do not have to transfer your domain to Earth Skater.
We will provide new DNS information to be entered into your domain name
settings with your domain company. If a new domain account is
needed, we will create one for you with our provider Enom. We do not charge for domain transfers for the first
How many e-mail accounts do I get with
my account ?
25 email addresses/accounts are available with your account. More
email boxes are available by request. We can also set up a
'catchall' account so if someone sends mail to an email address that
does not exist under your domain name, the message will be forwarded to
a default mail box that you specify. Also
you may forward any or all of your accounts to another e-mail address. Back
Earth Skater built my web site and
I need to make some updates what does it cost ?
You have a few options when it comes to website
maintenance packages. We can do the work on an individual basis on
an hourly rate. [$100 / hour billed in half hour increments]. We
will always give you a time/cost quote before carrying out work. If your
website requires frequent or regular updates then we can either negotiate a
discounted maintenance plan or use your Web
Hosting package to update your site easily
and quickly at any time of day. Back
How do I pay ?
We have a number of different plans and options - you can pay when
ordering via credit card or choose to be invoiced. You can also pay by
check or money order or pay using Virtual Check Back
We have hundreds of items in our
product range, how can we include them all in our site ?
The Earth Skater shopping cart can handle 1 to 100,000+
products and more without worries. Back
How can I see statistics on my
All web sites that we build include a general/daily
website statistics package
that allows you to view at any time the number of visitors to your site,
the pages viewed and how they were referred to your site. For hosting
customers your visitor log files are available to be viewed from your
Report area. Back
How long will it take to set up my
Due to the time it takes for a newly registered domain to become live
or for a transferred domain to propagate new hosting accounts / email
accounts are usually operational in around 24 hours. Building a web site
typically takes between 3 to 6 weeks - a projected finish date will be
included in your quote. Back
Will my web pages load quickly ?
Yes! This is one of our prime considerations when designing web
sites - typically we design pages with load times around 1 second. Back
Earth Skater built our web site -
who owns it ?
You do! - You will always own and hold the copyright to
your website content. Earth Skater retains the exclusive license
and rights to it's software and you as our client receive a single
domain license. Back
Do we have to sign a contract ?
We do not require clients to sign a contract in most circumstances, however by placing an
order the client is deemed to have agreed to our terms
and conditions which appear on all invoices or payment pages. Back
How will people find our site ?
As part of a marketing program we will work with you to produce a list of
key words and phrases for the search engines. We will then optimize the
pages for these keywords and phrases to ensure a good listing in the
search engines. Back
Where can I see examples of your work
A number of our clients site are featured in the
Earth Skater Client Portfolio. Back
Can Earth Skater help us with the sites
written content ?
Yes ! We have a great deal of experience in writing copy for clients
sites, we can reformat existing text or produce copy from scratch based
on the information you supply. Our writing staff is creative
and their talent is helping you to get your message across to your
visitors on the Internet. Copywriting service is performed at our
hourly rate. Back
Do I really need a website ?
Bottom line is yes. Back
How do I get more visitors to my site
You need a two pronged attack - firstly you must
optimize your website content for your target market (keywords).
Next, promote your site online by submitting to search engines.
Get instant traffic by advertising using PayPerClick (PPC) such as
Google Adwords. Finally, you must have useful and
fresh content that people want to see - the greatest looking site will not hold a
visitors interest without some substance to the content. Back
Do you have an acceptable use policy
We do - it is include in our standard terms
and conditions, basically we ban pornography, racist materials,
illegal or unlicensed software and sending 'spam' from our servers -
these policies are for your protection and ours and we will always
enforce the terms and conditions if we are made aware of an
Can visitors access my site with or
without the WWW. ?
Yes, your site is available at http://yourdomain.com and http://www.yourdomain.com. Back
What FTP clients can I use ?
Any FTP client should work with our servers - for clients new to FTP
we recommend SmartFTP or FileZilla. FTP is typically
disabled to comply with PCI standards. Back
I have an Earth Skater hosting
account - do I have access to my log files ?
Visitor log files are available inside the logs or 'w3svc###' directory in
your FTP account. Back
Do you provide a cgi-bin ?
We do - the servers run a perl interpreter. The cgi-bin
is provided to provide legacy support for any .cgi scripts in your site
but we do actively discourage the use of .CGI files where possible.
Anything that can be done in a .cgi script can be done as well or better
using Windows native scripting language .asp and places a much lower
load on the servers. Back
Will others have access to my files ?
By definition anything you place in your wwwroot folder will be
available to people though your website - the exception to this is .asp
scripts where if called from a browser will return the result of the
script and not the script source itself - any information that you do
NOT want visitors to access should be placed in your 'Private' directory
where it can be referenced from the scripts in your site. Nobody but you
will have FTP access to your files unless you give them the username and
How much disk space do I get ?
The hosting accounts begin at 2 GB - this is a huge amount
for a website and few websites use more than 500MB. We
will expand your disk space without charge as your website requires
however at some point a large scale website will require a dedicated
server solution which we offer as well. Back
How much bandwidth do I get ?
The hosting accounts begin at 20 GB per month total
data transfer, again this is a huge amount for a typical site. We
will expand your bandwidth without charge as your website requires
however at some point a heavy traffic website will require a dedicated
server solution which we offer as well. Back
Can I resell my web space ?
No, your account is for your use only. Back