LivePerson Express & LivePerson Pro

Help your online visitors find what they need, before they get frustrated and leave your site.

There's never been a better way to:

Increase online sales
Provide customer support
Reduce operating costs

More than 7,000 Small & Midsize Business (SMB) customers are using LivePerson’s award-winning live chat and contact center solutions to improve online sales, deliver live help and manage interactions across all channels: chat, voice, email, and self-service/knowledgebase.

Increase conversion rates: visitors who chat are three times more likely to buy, and their average order sizes are 35% higher than non-chatters

Improve customer satisfaction: chatters are twice as likely to return to the same website within a day, and exit surveys reveal that 85-90% of chatters rate their service experiences as “good” or “excellent”

Lower service costs and improve productivity: Shifting service requests from phone to chat can reduce the average cost per interaction by 80%.

Be sure to visit our partner LivePerson for a quick demo of their affordable and easy-to-use live chat, email management, VoIP click-to-talk, and self-service/knowledgebase products!

Product Highlights

LIVE CHAT

Provide visitors with immediate assistance. Explain product options, and answer support-related questions-while customers are still on your site.

Make chat available whenever visitors request it, or proactively invite them to chat if you see signs that they're about to abandon your site
Canned answers make it easy for agents to answer routine questions and chat with more than one visitor concurrently

Co-Browsing and Joint Form-Fill

Help customers navigate through your site, and complete applications or trouble-tickets.

Provide hands-on assistance with co-browsing and joint form-fill features
Push relevant pages to visitors to upsell and cross-sell orders
Highlight text and use symbols to point out fields

See in real time who's on your site and what pages they're clicking through.

Get city, state, chat history, connection type, IP address, history of visits to your site, and much more
Track visitors who exhibit buying behavior; invite them to chat if they abandon an order or shopping cart
Identify visitors who arrive on your site in response to marketing campaigns and initiatives

Campaign Viewer/LiveKeyword

Get real-time insight into all marketing campaigns that drive visitors to your site.

Get in-depth details about visitors — grouped by each campaign — the minute they arrive on site.
Use immediate campaign feedback; implement any enhancements needed.
Provide better customer service and maximize up-selling and cross-selling opportunities.

Live Analytics

Optimize online marketing campaigns with Web traffic and conversion reports.

Complete view of user activity, referral sources, keyword analysis, and more
Track leads and sales conversions to see which sources refer the most profitable visitors to your site

LivePerson Pro Advantages

Quick and easy one-time setup
Built-in high security with industry standards (128-bit SSL secure and SAS 75 certified)
Extremely reliable-LivePerson has 99.95% uptime
Unlimited chats, transcript search and chat transfers
User-friendly tools to increase productivity
LivePerson customer service is available 24/7. Call anytime for assistance

LivePerson Express & LivePerson Pro

E-Commerce Web Hosting Services:

Merchant Integration Services:

Merchant Accounts Services: